No longer need what you ordered? Ordered one too many? Don't sweat it, we've been there too.
We're more than happy to accept returns of new products in their original packaging within 30 days of original purchase for a full refund. Just give us a call or send us an email!
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Placed your order in the last 30 days? Nice! Choose between a refund to your original form of payment or Dynamic Bucks ā totally up to you.
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31 - 60 days? No problem still. We'll issue your refund in the form of Dynamic Bucks, which you can use like cash on our site!
CHANGED YOUR MIND ABOUT A PRODUCT AFTER OPENING THE BOX AND IT'S STILL UNUSED? WE GET IT.
Hold on to your packaging! If you purchased a product in the last 30 days that's opened but unused, has never seen saltwater and still has all of its original packaging (warranty cards, manuals, accessories, etc.) we can accept your return and offer a refund to your original form of payment minus a small 10% restocking fee.
- Products must be returned in the original packaging. Products returned with broken manufacturer seals, damaged or altered packaging, missing packing material, warranty cards, manuals and/or accessories will be treated as an unused but open item.
- Items purchased as new but have been opened and received more than 60 days after the original purchase will be returned to you YOU PAY THE SHIPPING.
- Items that show any sign of exposure to water or use, returned with damaged or altered packaging or missing packing material including warranty cards, manuals and accessories are not eligible for return and will be returned to you YOU PAY FOR SHIPPING BACK.
Manufacturer Defects & Warranties
SOMETIMES THESE THINGS HAPPEN, BUT WHEN IT DOES, WE'LL WORK WITH YOU TO MAKE IT RIGHT.
If your product arrives non-functional due to manufacturer defects, it may be exchanged for the same product within 30 days at no cost to you!
Purchased more than 30 days ago, but need warranty support? We'll ensure your issue is handled fast and efficiently by acting as the first point of contact. We'll introduce you to the best contact at the manufacturer, and make sure the manufacturer knows of the issue you're encountering!
If you prefer to contact the manufacturer directly, we've created a list of contacts that can be accessed by clicking the button below.
Shipping Damage
DAMAGED IN SHIPPING? WE'LL EXCHANGE THE PRODUCT - AT NO COST TO YOU.
In the event an item is damaged in transit, contact us within 3 business days of delivery and we will replace the item free of charge and cover the cost of shipping you the replacement! All damaged product and packaging must be kept, as UPSor USPS may need to inspect the package in order to evaluate it. Emailing us pictures of the damage isn't always necessary, but it is greatly appreciated. Please open all packages and inspect all items for damage immediately upon arrival.
LIVE GOODS RETURNS
We work directly with trusted vendors to ensure that only healthy livestock is shipped to you. If it is coral, algae, or even copepods if you ever have an issue with your live goods from Dynamic Tank, just contact us, and we will make it right. We do not accept returns for any live goods and once the order is placed with the vendor, we are unable to cancel the order.
Notes for All Shipments & Returns:
- Shipping & delivery fees are non-refundable on items over 30 days
- Gift cards are non-refundable
- Return shipping may be deducted from your refund
- Please retain all product packaging and tags until you're completely satisfied with your purchase
- Please open all packages and inspect all items for damage immediately upon arrival
- Warranty returns undergo internal testing by a product expert. Items determined to be fully functional will be returned to you and you will be charged the associated fees and shipping charges.
- Applies to non-wholesale accounts only
